HELP CENTER

Frequently Asked Questions

Find quick answers about shipping, payments, returns and support.

Orders are usually processed within 1–2 business days. Delivery time depends on your location.

Yes, we accept returns and exchanges for eligible products within our return policy period.

Yes, 100% free around Auckland on orders $50+

280–400 GSM heavyweight cotton, pre-shrunk, vintage washed. Wash cold, hang dry = zero shrinkage. Built to last years, not weeks.

If it hasn't shipped yet (usually first 30–60 min), just reply to your confirmation email and we'll fix it instantly.

We accept PayPal, Visa, Mastercard, stripe, apple pay and secure online payment methods.

You can contact us through our contact page or email us anytime at rbkiwiwear@gmail.com

How long does shipping take?